SMART SERVICE
SYSTEM
Sevice Operating Procedure
Data Analytics
Service Partner Authorization
Knowledge Management
Service Management System
Balanced Scorecard
Pre - Commissioning
Implementation
Help Desk
Onsite
Return to Base
Repair Center
Knowledge Management
Service Management System
Balanced Scorecard
KEY SUCCESS FACTORS
SERVICE OPERATING PROCEDURE
The initial preparation of SOPs can be time consuming, but the long term return on investment (ROI) is well worth the effort. These are continuously maintained and updated.
Reduce employee training time
Helps ensure that all new comers get uniform training, on topics, responsibilities and at the same period of time.
Reduce errors and enhance productivity
Documented SOP’s scans take the guesswork out of daily operations and assist employees to understand the processes, policies, and procedures associated with their jobs.
Assist with work handover
Most employees are absent from time to time, but when extended leave occurs, written SOPs help to transfer work to other employees easily.
DATA ANALYTICS
Expense reduction is a constant goal for our customers. Fortunately, data analytics can reduce costs in several ways
To shortening processes
To managing and minimizing costs
SERVICE PARTNER AUTHORIZATION
Our professional assistance teams are able to monitor solutions and provide technical support, consulting, training, custom development and other services without requiring approval from manufacturers.
FUNCTIONALITY
(Smart Service System)
Delivering as promised and dealing quickly and efficiently with any problems and queries that arise.
Pre - Commissioning
Build and preload configuration according to the customer’s SOP, in order to verify all equipment is functional.
Implementation
Achieve a state of readiness by pre-commissioning facilities, system integration tests, onsite installations, operational training and go live standby support.
Help Desk
We are easily contactable to resolve all physical defects and application issues through our 24/7 Help Desk process.
Onsite
Extensive technical issues are responded to speedily and resolved quickly from specialized engineers nationwide.
Return to Base
Various drop-off points are located in large cities which reduce customer’s transport expenses and saves time.
Repair Center
We take care any of in and out warranty with genuine part replacement with longer life-time of customer’s equipment.
Pre - Commissioning
according to the customer’s
SOP, in order to verify all
equipment is functional.
Implementation
Help Desk
to resolve all physical defects and application issues through our 24/7
Help Desk process.
Onsite
are responded to speedily and
resolved quickly from specialized
engineers nationwide.
Return to Base
are located in large cities which
reduce customer’s transport
expenses and saves time
Repair Center
warranty with genuine part
replacement with longer life-time
of customer’s equipment.
MANAGEMENT TOOLS
BALANCED
SCORECARD
