TICKETING SYSTEM
Customers register and receive a ticket for tracking purposes.
BREAK DOWN
Each job is categorized into ‘task and queue’, the task is used to ‘track’ departmental performance and the ‘queue’ is used to track each individual agent’s performance.
CLOUD - BASED
The online system used by our internal team to access assignments from any platform.
PROVIDE
The customer with authority to access and monitor ticket progress.
