SMART SERVICE
SYSTEM

Sevice Operating Procedure
Data Analytics
Service Partner Authorization

Knowledge Management
Service Management System 
Balanced Scorecard

Pre - Commissioning
Implementation
Help Desk
Onsite
Return to Base
Repair Center

Knowledge Management
Service Management System 
Balanced Scorecard

KEY SUCCESS FACTORS

SERVICE OPERATING PROCEDURE

The initial preparation of SOPs can be time consuming, but the long term return on investment (ROI) is well worth the effort. These are continuously maintained and updated.

Reduce employee training time

Helps ensure that all new comers get uniform training, on topics, responsibilities and at the same period of time.

Reduce errors and enhance productivity

Documented SOP’s scans take the guesswork out of daily operations and assist employees to understand the processes, policies, and procedures associated with their jobs.

Assist with work handover

Most employees are absent from time to time, but when extended leave occurs, written SOPs help to transfer work to other employees easily.

DATA ANALYTICS

Expense reduction is a constant goal for our customers. Fortunately, data analytics can reduce costs in several ways

To shortening processes

To managing and minimizing costs

SERVICE PARTNER AUTHORIZATION

Our professional assistance teams are able to monitor solutions and provide technical support, consulting, training, custom development and other services without requiring approval from manufacturers.

FUNCTIONALITY

(Smart Service System)

Delivering as promised and dealing quickly and efficiently with any problems and queries that arise.

Pre - Commissioning

Build and preload configuration according to the customer’s SOP, in order to verify all equipment is functional.

Implementation

Achieve a state of readiness by pre-commissioning facilities, system integration tests, onsite installations, operational training and go live standby support.

Help Desk

We are easily contactable to resolve all physical defects and application issues through our 24/7 Help Desk process.

Onsite

Extensive technical issues are responded to speedily and resolved quickly from specialized engineers nationwide.

Return to Base

Various drop-off points are located in large cities which reduce customer’s transport expenses and saves time.

Repair Center

We take care any of in and out warranty with genuine part replacement with longer life-time of customer’s equipment.

MANAGEMENT TOOLS

KNOWLEDGE MANAGEMENT

Standardized quality troubleshooting with our KM Database.

SERVICE MANAGEMENT
SYSTEM

Powerful ticketing system provides job tracking.

BALANCED
SCORECARD

Being more customer-focused, providing a better than first class service and exceed expectations every time.
Group 1049@2x
KNOWLEDGE
MANAGEMENT
Standardized quality troubleshooting with our KM Database.
Group 1050@2x
SERVICE MANAGEMENT SYSTEM
Powerful ticketing system provides job tracking.
Group 1051@2x
BALANCED
SCORECARD
Being more customer-focused, providing a better than first class service and exceed expectations every time.